Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: January 15, 2025Introduction and Scope
SmartFlashStream operates as an educational platform focused on budgeting skills and financial literacy. This privacy policy explains how we handle your personal information when you visit smartflashstream.com, use our services, or interact with our educational content.
This policy applies to all users accessing our platform from Malaysia and internationally. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and maintain international privacy standards to protect users regardless of their location.
By using our services, you agree to the collection and use of information as described in this policy. If you don't agree with our practices, please discontinue use of our platform.
Information We Collect
Personal Information
Technical Information
Educational Data
How We Use Your Information
We process your personal data for several legitimate purposes that directly support your educational experience and our business operations.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Account info, learning data | Contract performance |
| Customer support and communication | Contact details, inquiry history | Legitimate interest |
| Platform improvement and analytics | Usage data, technical info | Legitimate interest |
| Marketing and promotional content | Contact info, preferences | Consent |
We never sell your personal information to third parties. Our data processing focuses on enhancing your learning experience and maintaining a secure, effective educational platform.
Data Sharing and Third Parties
We work with trusted service providers to deliver our educational services effectively. Here's when and why we might share your information:
Service Providers
Legal Requirements
We may disclose your information when required by Malaysian law, court orders, or regulatory requirements. This includes compliance with PDPA obligations and cooperation with authorized investigations.
All third-party providers undergo security assessments and agree to protect your data according to our privacy standards. We maintain data processing agreements with all service providers.
Your Privacy Rights
Under Malaysian PDPA and international privacy standards, you have several rights regarding your personal data. We make exercising these rights straightforward and free of charge.
Access and Correction
Control and Deletion
To exercise these rights, contact our privacy team using the details provided at the end of this policy. We'll respond to your request within 21 days as required by Malaysian law.
Data Security and Protection
Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
Organizational Measures
While we implement strong security measures, no internet transmission is completely secure. We encourage users to use strong passwords and keep their login credentials confidential.
Data Retention and Deletion
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and its purpose.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 3 years after account closure | Legal compliance, dispute resolution |
| Course progress data | 5 years after course completion | Educational records, certification |
| Payment records | 7 years | Tax and accounting requirements |
| Marketing data | Until consent withdrawn | Active marketing campaigns |
When retention periods expire, we securely delete or anonymize your data. You can request early deletion of your data, though this may affect our ability to provide certain services.
International Data Transfers
Some of our service providers and systems may be located outside Malaysia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with providers that demonstrate adequate data protection standards and maintain transparency about where your data is processed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These tools help us understand user preferences, maintain sessions, and improve our services.
Types of Cookies We Use
You can control cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some platform features but won't prevent access to core educational content.
Children's Privacy
Our platform is designed for adult learners and we don't knowingly collect personal information from children under 18 without parental consent. If you're a parent or guardian concerned about your child's data, please contact us immediately.
If we discover we've inadvertently collected data from a child under 18 without proper consent, we'll delete that information promptly and restrict the account until appropriate authorization is obtained.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated clearly to all users.
Continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you can withdraw consent or close your account before the changes take effect.
Privacy Questions and Contact Information
For any questions about this privacy policy or your
personal data, contact our privacy team:
SmartFlashStream Privacy Team
Bandar Botanik, 42000 Port Klang, Selangor, Malaysia
Phone: +6072357521
Email: info@smartflashstream.com
We aim to respond to all privacy inquiries within 21 days.